B & Queue - Customer service at its finest

I'm putting a new door on the bathroom. I've been to B&Q several times to get one but they have every size except the one I want. So on Monday I went to the Customer Services desk (the name terns out to be a bit of a misnomer). There were six staff behind the counter and two customers in front of it - I had to queue. I spoke to Danny who, with a practised air of casual superiority, informed me " We have ten in stock but they are all way up on a high shelf". He advised me to go along to "building" where they might be able to help.

"Building" turned out to be the trade desk where there was a small gathering of customers and one assistant - so, back in the queue. After a few minutes I spotted Dave - the name was felt tipped on to his orange B&Q apron - loitering nearby so I explained to him about the ten doors on the high self.

Dave scratched his head and after some thought redirected me to Phil the fork lift driver who we could see across the vast expanse of the store.

Phil and one other were busy stacking a shelf (without a fork lift), again I explained my dilemma. He gave me a sympathetic look and carefully explained "Ah now, they won't allow me to use the truck while the store's open". Adding, with a brighter expression, "If you'd like to go over to the service desk you could ask them to put a note in the night book and they will get them down over night".

So back to the Customer Service desk where five of the assistants had now disappeared leaving the casual Danny on his own.

Back in the queue.

At least I would not have to explain it all again.

Well, it didn't quite work out that way - he did remember what I wanted but I had to recount my travels around the store in order to explain why I had come back to bother him again.

"So if you could just make a note in the night book please..."

"Yeah, ok" said Danny without looking at me and worryingly, without actually reaching for any kind of book or making any kind of note.

I waited a few seconds unsure of how to provoke a more positive response.

"Next" said Danny. Darn, I missed my window of opportunity. I decided to trust to luck.

Wednesday evening I went back to get my door, not a convenient matter since all the seats have to be laid flat in the car. This involves removal of head rests and clearing  of the junk that get chucked in there from time to time. After all this, a door will just fit in.

Anyway, you've probably guessed - no doors (not the size I want anyway).

Back to Customer Services, five assistants and one customer this time - I still had to form a queue.

Marina (much more helpful than Danny) told me "No, we haven't had any that size for a while, but we will be getting a new delivery in about two weeks".

So, there we have it. At least I now know what the 'Q' in B&Q stands for.